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Darwin AI gives small LatAm companies AI-powered sales assistant | TechCrunch

Feb 26, 2024 - techcrunch.com
Darwin AI, a Brazil-based startup, is developing a conversational AI assistant aimed at small businesses in Latin America that lack the IT expertise or capital to implement AI tools. The AI assistant is designed to interact with customers in a human-like manner, escalating conversations to a human if they become a sales lead or turn negative. The startup, founded by Lautaro Schiaffino and Ezequiel Sculli, connects with a company's customer relationship management tool, evaluates potential sales leads, and escalates the most promising ones to a human salesperson.

Since its launch in 2023, Darwin AI has processed thousands of conversations and has customers in several Latin American countries. The company is on track to reach over 1 million conversations this year and has brought in revenue since its inception. Darwin AI has raised a total of $2.5 million, including pre-seed and a seed round, with the most recent round of $2.1 million led by Canary. The funds will be used for product development, go-to-market strategies, and operations teams.

Key takeaways:

  • Darwin AI, a Brazil-based startup, is developing a conversational AI assistant for small businesses in Latin America that lack the IT expertise or capital to implement enterprise-level AI tools.
  • The AI assistant is designed to interact with customers in a human-like manner, escalating conversations to a human if they become a sales lead or turn negative.
  • Since its launch in 2023, Darwin AI has processed thousands of conversations and has customers in several Latin American countries, with plans to reach over 1 million conversations this year.
  • The company has raised a total of $2.5 million, including a recent round of $2.1 million led by Canary and joined by H20 Capital Innovation, Dalus Capital, FJ Labs, and Latitude Capital.
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