The funding, which includes a $5 million seed round led by Andreessen Horowitz and a $30 million Series A round led by Accel, will be used to further develop the product and expand the company’s go-to-market and engineering teams. Despite competition in the AI customer support space, Decagon’s CEO Jesse Zhang believes his startup is “the leader in the new generation of generative AI customer support agents” due to its ability to offer a human-like experience across the entire lifecycle of a customer service interaction.
Key takeaways:
- Decagon, an AI-powered customer support platform, has emerged from stealth and announced it has signed deals with several Fortune 1000 businesses including Eventbrite, Bilt, Webflow, and Rippling.
- The company uses a combination of fine-tuned and third-party models to train its AI, which can generate personalized customer responses and undertake actions on behalf of the customer.
- Decagon has disclosed for the first time that it has $35 million in funding, with a $5 million seed round led by Andreessen Horowitz and a $30 million Series A round led by Accel.
- Despite the crowded marketplace, Decagon's CEO Jesse Zhang believes his startup is the leader in the new generation of generative AI customer support agents, offering a human-like experience across the entire lifecycle of a customer service interaction.