The platform is developer-friendly and can be used to deploy realistic and extensive voice agents. It includes features like a Turbo TTS model, a custom interruption detection and turn-taking system, and the ability to swap between different LLMs or use custom implementations. It also provides the ability to monitor calls with full transcripts, recordings, and automated evaluation, import existing documentation, and integrate seamlessly with Twilio using μ-law 8000 Hz audio encoding.
Key takeaways:
- The platform offers low latency, high quality voices, and advanced turn taking and interruption handling for realistic conversations.
- Conversational AI combines Speech to Text, an LLM, and Text to Speech, along with logic to handle turn taking and interruption handling for natural conversation.
- The platform supports integration with third-party apps, offers thousands of voices, and supports 31 languages.
- It allows for monitoring calls with full transcripts, recordings, and automated evaluation, and can seamlessly integrate with Twilio for taking phone calls.