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Disillusioned Businesses Discovering That AI Kind of Sucks

Mar 30, 2024 - futurism.com
The hype around generative AI is being questioned as businesses find the technology unreliable and problematic. Large language models like ChatGPT have been accused of spreading misinformation and plagiarizing content, while the hardware used by generative AI requires significant energy, negatively impacting the environment. Cognitive scientist Gary Marcus notes that many businesses find the technology too unreliable to use with customers, citing instances of chatbots behaving inappropriately or spreading false information.

Experts are warning that AI could be a bubble, similar to crypto or Dot Com startups, with some skeptical that the technology will advance quickly enough to match the hype. Projections of AI becoming a trillion-dollar industry within the next decade are seen as overly optimistic. Investors who have invested billions into the industry may not have the patience to wait for the technology to mature and become reliable.

Key takeaways:

  • Generative AI technology is facing criticism due to its unreliability and potential for spreading misinformation, with businesses finding it difficult to implement effectively.
  • There have been instances where AI chatbots have behaved inappropriately, such as swearing at customers or providing false information, leading to companies having to disable them.
  • Experts have warned that AI could be a bubble, similar to crypto or Dot Com startups, with skepticism about whether the technology can advance quickly enough to meet the hype.
  • Investors who have invested billions into the AI industry may not have the patience to wait for the technology to mature and become reliable, potentially leading to a bust in the AI industry.
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