The system works through prompt-based configuration, defining workflows, and drafting replies. It also includes a Prompt Studio for developing prompts. The article emphasizes the benefits of incremental automation, suggesting starting with the AI handling the first few steps of a workflow, then gradually increasing its scope based on real-world data. The article concludes with a progress report showing the varying levels of automation across different workflows.
Key takeaways:
- Drafting AI is a human-in-the-loop AI automation tool for email that pre-fills tools for your team to use, allowing for control and review before execution.
- The AI operates within defined workflows, with each workflow having a trigger and an action. The AI only acts within the workflows you define.
- Partial automation is recommended, starting with the AI doing the first few steps of a workflow and gradually adding more scope as real-world data is collected.
- The AI can also draft replies to emails, with the user in control of reviewing and sending it. The AI's responses are based on prompts, making it more flexible than canned responses.