However, long-term eBay sellers have expressed dissatisfaction with the platform's AI direction, citing issues with the quality of the AI-generated descriptions. Complaints include misleading or inaccurate information, repetitiveness, verbosity, and a lack of detail about individual item characteristics. Despite these concerns, eBay is not the only marketplace using AI to enhance the selling process, with Shopify and Amazon also introducing AI-generated product descriptions and summaries of reviews.
Key takeaways:
- eBay has launched a new AI tool for marketplace sellers that can create a product listing from a single photo, including title, description, product release date, category, subcategory, list price and shipping cost.
- The tool is part of eBay's efforts to use AI to simplify the selling process and is particularly aimed at helping first-time sellers overcome the "cold start" issue of creating a competitive listing.
- However, long-term sellers have raised complaints about the quality of eBay's AI-generated descriptions, claiming they are often misleading, repetitive, verbose and fail to list individual item characteristics.
- Other online marketplaces, such as Shopify and Amazon, are also using AI to generate product descriptions and titles, but eBay's approach has been described as more aggressive.