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‘Empathetic’ AI has more to do with psychopathy than emotional intelligence – but that doesn’t mean we can treat machines cruelly

May 20, 2024 - theconversation.com
The article discusses the concept of empathy in artificial intelligence (AI), arguing that while AI can recognize and simulate empathic behavior, it cannot genuinely feel empathy. The author defines empathy as a congruent feeling, asymmetry, and other-awareness, none of which AI can fulfill. The article also warns against the potential misuse of empathy-simulating AI, particularly in care and psychotherapy, where it could replace genuine human interaction and recognition.

The article further explores the phenomenon of humans reacting empathetically towards AI, a process largely based on unconscious perceptual mechanisms. It suggests that while empathy towards AI doesn't necessitate robot rights, it does impose moral constraints on how we treat these machines due to its impact on human morality. The author concludes by cautioning against the pervasive use of empathy-evoking robots, which could distort or destroy our social practices.

Key takeaways:

  • Artificial systems cannot genuinely feel empathy as they do not have the ability to experience emotions, thus they cannot meet the criteria of congruence, asymmetry, and other-awareness that define empathy.
  • Artificial systems can recognize emotions and simulate empathic behavior, which can be used for manipulative purposes, such as influencing human behavior or decisions.
  • Using empathy-simulating AI in care and psychotherapy raises ethical questions about respect and recognition for human suffering, and risks treating people as mere objects.
  • While humans can react empathically towards AI systems that display human-like characteristics, this does not mean that robots have moral claims. However, the way we treat these machines can impact our own capacity for empathy and moral judgment.
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