The company uses GPT-4 large language model technology from OpenAI, a Microsoft-backed developer. An early tool from this collaboration, which drafts patient portal messages in MyChart, already has about 90 customers. Epic's CEO, Judy Faulkner, stated at the Forbes Health Summit that the aim is to reduce the burden on clinicians. She added that both clinicians and patients have found the AI's responses more empathetic than those of humans.
Key takeaways:
- Epic, the EHR vendor, is developing over 60 applications that use generative artificial intelligence, including a billing chatbot and tools for creating denial and appeal letters and emergency department discharges.
- The company's dominance in the hospital industry could give it an advantage in the generative AI market, as health systems might be more likely to invest in a company they've already spent significantly on for their EHRs.
- Houston Methodist is one of the first health systems to test a generative AI-backed coding app from Epic that scans clinician notes to suggest likely diagnosis and procedure codes.
- Epic uses GPT-4 large language model technology from OpenAI, the ChatGPT developer backed by Microsoft, an Epic partner. An early tool from this collaboration, which drafts patient portal messages in MyChart, has about 90 customers.