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Exclusive: Flexport releases onslaught of AI tools in a move inspired by ‘Founder Mode’ | TechCrunch

Feb 24, 2025 - techcrunch.com
Freight forwarding and logistics company Flexport is launching over 20 new AI-powered products and features, inspired by Airbnb's seasonal product announcements. This move marks the beginning of a semi-annual release strategy aimed at creating buzz and showcasing Flexport's technological advancements. Among the new offerings are Flexport Intelligence, which provides shipment information through natural language prompts, and Control Tower, offering real-time logistics network visibility. These innovations are part of CEO Ryan Petersen's efforts to enhance customer relationships and grow the company by leveraging AI without reducing the workforce.

Flexport is also cautiously integrating AI-powered voice agents into its workflows, currently testing them with truckers and warehouses for simple tasks. Petersen emphasizes a high-quality standard for customer-facing AI interactions and is enthusiastic about the speed at which Flexport can implement AI solutions. He believes that automating processes will lead to company growth and increased employment, as more personnel will be needed to support expanded services.

Key takeaways:

  • Flexport is adopting a twice-a-year product release strategy inspired by Airbnb, aiming to create buzz and better showcase its technological advancements.
  • The company is launching over 20 new AI-powered products, including Flexport Intelligence and Control Tower, to enhance customer experience and operational efficiency.
  • Flexport is integrating AI-powered voice agents into its logistics workflows, cautiously testing them with truckers and warehouses to improve simple communication tasks.
  • CEO Ryan Petersen believes that embracing AI will lead to company growth and more job opportunities, not fewer, as automation drives faster expansion and increased demand for services.
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