The platform's high accuracy is achieved through a proprietary enterprise search engine that sifts through vast amounts of knowledge articles and documentation to find the most relevant answers. Maven AGI also integrates with popular CRM and help desk tools like Salesforce and Zendesk, allowing companies to enhance their customer support capabilities without disrupting current workflows. With the new funding, Maven AGI plans to expand its AI capabilities beyond customer support to other critical business functions and develop its platform to reach a broader market.
Key takeaways:
- Maven AGI, a generative AI platform for enterprise customer support, has raised $28 million in funding and is launching out of stealth mode.
- The platform uses a proprietary enterprise search engine and generative AI to deliver highly accurate and personalized customer support responses, outperforming competitors with a 93 percent resolution rate.
- Maven AGI integrates with popular CRM and help desk tools and prioritizes data privacy and GDPR compliance, ensuring personal data is used strictly for service provision and improvement.
- With the new funding, Maven AGI plans to expand its AI capabilities beyond customer support to other business functions and develop AI systems capable of human-level comprehension and logic.