Remark's model goes beyond AI-based algorithmic guides based on past purchases, focusing on presale decision support and guidance. The company owns the community, allowing it to generate new data as needed. Remark recently raised $10.3 million in seed funding from an investor group including Spero Ventures, Stripe, Shine Capital, Neo, Sugar Capital, Visible Ventures, and several angel investors.
Key takeaways:
- Remark, a two-year-old startup, is helping shoppers make confident purchases by pairing them with high-quality product experts via an asynchronous live chat. The company also trains AI models on these experts to create personas that can answer questions in the same style.
- The company works with 45 brands and gives the human experts a cut of each sale made through the platform. Remark takes a small commission on revenue attributed to it and shares the profits.
- Remark's customers, who are in the outdoor industry, baby products, beauty and skincare, are seeing a 9% revenue lift and a 30% conversion rate.
- The company recently raised $10.3 million in seed funding from an investor group including Spero Ventures, Stripe, Shine Capital, Neo, Sugar Capital, Visible Ventures, and angel investors.