The FCC's investigation will focus on how AI technologies fit into the Commission's responsibilities under the Telephone Consumer Protection Act, whether future AI technologies fall under the Act, how AI impacts existing regulatory frameworks and future policy formulation, if the Commission should consider ways to verify the authenticity of legitimately generated AI voice or text content, and what next steps are necessary to advance the inquiry. The aim is to stay ahead of the game in dealing with the emerging threat of AI-powered robocalls.
Key takeaways:
- The FCC is looking into how AI-powered robocalls might fit under existing consumer protections, with a Notice of Inquiry proposed by Chairwoman Jessica Rosenworcel.
- Rosenworcel acknowledges the potential benefits of AI in communications networks, including its use in the fight against junk robocalls and robotexts.
- While AI can be used to improve efficiency and customer service in industries like customer service, it can also be used to trick or inconvenience people through tailored scams.
- The inquiry will look into how AI technologies fit into the Commission’s responsibilities under the Telephone Consumer Protection Act, how AI impacts existing regulatory frameworks, and if the Commission should consider ways to verify the authenticity of legitimately generated AI voice or text content.