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Fini - Turn your knowledge base into an AI chat, in 2 minutes.

Nov 03, 2023 - news.bensbites.co
Fini is an AI tool that assists growth teams at PLG companies in identifying reasons for customer churn and delivering personalized experiences to retain existing customers. The tool offers features such as configuring tone, seamless human routing, multi-channel approach, and learning with feedback. It also ensures data protection with SOC 2 Type II, ISO 27001, and GDPR compliance.

Fini's AI agent can be deployed wherever customers are, with integrations available for Intercom, Slack, and Discord. The tool has been trusted by over 100 data-driven tech companies globally. It offers a self-serve, 24/7 interactive chat trained on the user's knowledge base to engage and retain more users. The tool has been praised for improving user retention, with Lancey's CEO, Adi Patel, stating that it increased their paid conversion by 21% and improved retention of paid users by 24%.

Key takeaways:

  • Fini uses AI to help Growth teams at PLG companies identify reasons for churn and deliver personalized experiences to retain existing customers.
  • Fini AI allows you to configure every detail about your personalized agent, from tone and character to the questions it can answer.
  • Fini AI offers seamless human routing for situations when the AI doesn't know the answer, and it can be deployed wherever your customers are, with integrations with Intercom, Slack, and Discord.
  • Using Fini, Lancey observed an increase in paid conversion by 21%, and improved retention of paid users by 24%.
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