Sen. Mike Crapo reiterated the Trump administration's stance against cutting Social Security benefits, countering claims of privatization efforts. Bisignano's approach includes using AI to enhance the agency's operations and better serve beneficiaries, ensuring accessibility through various channels like phone, in-person, and online services. He acknowledged the need to determine the appropriate staffing levels and expressed confidence that technology could support employees in performing their roles more effectively.
Key takeaways:
- Frank Bisignano, nominated to lead the Social Security Administration, assured lawmakers he would not privatize the agency.
- Concerns were raised about potential cuts to Social Security offices and staff under Elon Musk's Department of Government Efficiency.
- Bisignano emphasized the role of technology and AI in modernizing the agency, potentially reducing staffing levels while improving efficiency.
- He highlighted his experience at Fiserv, a company with expertise in disbursing government benefits, as beneficial for leading the Social Security Administration.