The experts also note the ongoing impact of COVID-19 on the healthcare sector, including staff burnout and increasing costs. They suggest that technology can help address these challenges by improving care delivery and patient engagement. However, they warn that healthcare organizations must carefully weigh the opportunities and risks of new technologies, and ensure they are used in a way that maximizes effectiveness and value.
Key takeaways:
- Healthcare organizations are expected to augment their EHRs with fully integrated, consumer-friendly tools to reduce call volume and alleviate repetitive, manual workflows.
- There is a renewed focus on economics, efficiencies, and automation in healthcare, with a cautious approach to applying AI for less skilled and tedious tasks such as medical scribing.
- Healthcare organizations are advised to lean into proven applications like machine learning and natural language processing, but these technologies should be guided by human medical expertise and nationally accepted guidelines.
- The healthcare landscape is undergoing a transformation driven by patient engagement and empowerment, with 80% of consumers more likely to connect with brands that offer personalized experiences.