To address these trends and advance automation maturity, organizations are advised to consider end-to-end automation and involve both business and IT stakeholders in the planning process. By aligning automation efforts with business goals and measuring the impact against these goals, organizations can accelerate their automation maturity and achieve desired outcomes.
Key takeaways:
- The global pandemic accelerated digital transformation, with many projects that would have taken years being completed in months.
- There has been a significant increase in technology investments, particularly in software and SaaS, but many organizations struggle with systems that do not interoperate or share data effectively.
- Artificial Intelligence, particularly generative AI, has the potential to significantly improve productivity and automation outcomes, but organizations need to consider how it fits into their larger software and automation strategies.
- Organizations need to move beyond thinking of automation in the context of single projects or processes, and instead focus on end-to-end process orchestration that aligns with business goals.