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GenAI In Document Management: Falling Costs Make A Big Difference

Mar 20, 2025 - forbes.com
The article discusses the transformative impact of generative AI (GenAI) on enterprise content management, highlighting the drastic reduction in AI processing costs since the release of GPT-3. This cost reduction, up to 1000 times cheaper, has made it feasible for businesses to apply AI across vast amounts of enterprise content, enabling faster completion of complex tasks and increased productivity. The article emphasizes that while GenAI can handle large-scale document processing, it should not replace human talent but rather free up employees to focus on high-value tasks.

Additionally, the article addresses challenges in implementing GenAI, such as the limitations of older AI models, security risks, and the need for robust workflow integration. It suggests best practices for maximizing GenAI benefits, including ensuring document accuracy, integrating AI into workflows gradually, and maintaining strong security protocols. The piece concludes by noting the shift towards an "and/with" age in document management, where GenAI tools can be applied at scale, fostering new growth and innovation opportunities for companies.

Key takeaways:

  • AI processing costs have dramatically decreased, making it affordable for businesses to apply AI across much more of their enterprise content.
  • Using GenAI is now 1,000 times cheaper than it was with GPT-3 in 2022, enabling large-scale document processing.
  • GenAI should complement human oversight, allowing employees to focus on high-value tasks rather than replacing them.
  • Implementing GenAI requires careful planning, including robust security protocols and workflow integration to maximize benefits and minimize risks.
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