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Generative AI: Increasing The Value Recognized From Today's Information Technology Systems

Dec 20, 2023 - forbes.com
The article discusses the evolution of user experience (UX) design and the persistent "last mile" problem of human-computer interaction, where users struggle to fully utilize the features of complex digital interfaces. The author, Andy Forbes, believes that generative artificial intelligence (GenAI) and personal AI assistants (PAIAs) can help solve this issue by creating a seamless, bidirectional conduit between individuals and their physical and digital environments.

PAIAs can facilitate organic interactions using images, text, and speech, overlay digital information onto the physical world, and enable tactile interactions with digital information. They can also interact dynamically with application-specific AIs, synthesize and prioritize information, provide proactive assistance, and learn from individual interaction patterns. The author asserts that GenAI and PAIAs can unlock the full potential of existing software applications by removing the barriers posed by complex user interfaces, thereby improving operational efficiency, decision-making accuracy, and user satisfaction.

Key takeaways:

  • Generative artificial intelligence (GenAI) and personal AI assistants (PAIAs) can help address the 'last mile' problem of human-computer interaction, by providing a seamless, bidirectional conduit between individuals and their physical and digital landscapes.
  • PAIAs can facilitate organic interactions with digital platforms using images, text and speech, overlay digital information onto the physical world, and enable tactile interactions with digital information.
  • PAIAs can interact dynamically with many application-specific AIs, ingest and synthesize information from both physical and digital domains, and act as an agent that autonomously represents the individual's interests across various platforms.
  • GenAI's capacity to personalize and simplify user interactions, provide intuitive guidance and automate complex tasks could allow users to leverage 100% of an application's capabilities, significantly improving operational efficiency, decision-making accuracy and overall user satisfaction.
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