The company's chatbot has been trained on 100,000 pairs of questions and answers and is currently serving more than 10 customers who pay by the number of conversations generated for the bot. Gleen plans to use the fresh funding to build, drive sales and marketing, and educate users on issues around hallucination, security and compliance in the field of generative AI. The company's long-term goal is to solve customer service for everyone, from small businesses to large corporations.
Key takeaways:
- Gleen, a California-based company founded by Microsoft and LinkedIn veterans, has raised $4.9 million in an oversubscribed funding round. The company offers an enterprise-grade chatbot to technical communities on platforms like Discord and Slack.
- The company's chatbot aims to solve the issue of "hallucination" in large language models, where AI makes up false information but answers with confidence. This is particularly important in technical discussions where false but assertive answers could mislead participants.
- Gleen's chatbot uses a proprietary machine learning layer that sources from enterprise knowledge to cross-check responses and avoid hallucination. The system has been trained on 100,000 pairs of questions and answers.
- The company plans to use the fresh funding to build, drive sales and marketing. It aims to educate users on issues around hallucination, security and compliance in the field of generative AI. Gleen's long-term goal is to solve customer service for everyone, from small businesses to large corporations.