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Google AI has better bedside manner than human doctors — and makes better diagnoses

Jan 15, 2024 - nature.com
Google has developed an artificial intelligence (AI) system, named Articulate Medical Intelligence Explorer (AMIE), that can conduct medical interviews and offer diagnoses based on a patient's medical history. The chatbot, which is still experimental and has only been tested on simulated patients, was found to be more accurate than human doctors in diagnosing certain conditions and scored higher on empathy. However, the researchers caution that the tool should not replace interactions with physicians.

Despite its success, the chatbot faces challenges such as a lack of real-world medical conversations for training data and potential biases in its system. The Google team is planning more detailed studies to evaluate these biases and is considering the ethical requirements for testing the system on humans with real medical problems. Concerns have also been raised about the privacy of chatbot users' data.

Key takeaways:

  • An artificial intelligence system, named Articulate Medical Intelligence Explorer (AMIE), trained to conduct medical interviews, has matched or surpassed human doctors' performance in conversing with simulated patients and diagnosing based on patients' medical history.
  • The chatbot, based on Google's large language model, was found to be more accurate than board-certified primary-care physicians in diagnosing respiratory and cardiovascular conditions, among others, and ranked higher on empathy.
  • Despite its success, the chatbot is still purely experimental and has not been tested on people with real health problems, only on actors trained to portray people with medical conditions.
  • Future research will focus on evaluating potential biases in the system, ensuring fairness across different populations, and addressing ethical requirements for testing the system with humans who have real medical problems.
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