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GPT-powered AI chatbot for eCommerce SMEs

Jul 30, 2023 - news.bensbites.co
Octocom offers AI chatbots for ecommerce stores, providing instant, human-level conversations 24/7 in any language and on any channel. The chatbots can handle 90% of support tickets, manage returns and refunds, act as shopping consultants, and increase average order value through intelligent upselling. The chatbots are conversational, multilingual, omnichannel, fully customizable, and easy to start with. They can be integrated with existing ecommerce platforms and customer support tools.

The benefits of using Octocom include 24/7 instant support, freeing up the team to focus on complex issues, and providing a personalized customer experience. The chatbots have resulted in 90% of queries being resolved automatically, a 16% increase in conversion rate, and a 20% higher average order value. Octocom claims to improve customer experience, boost sales, and decrease costs.

Key takeaways:

  • Octocom's AI chatbots can handle 90% of support tickets, provide customer support 24/7, and help with returns and refunds.
  • These chatbots can also act as shopping consultants, making it simpler for customers to purchase the right product and increasing conversion rates.
  • Octocom's AI chatbots can increase average order value with AI-powered upselling, engaging customers with personalized messages triggered by specific actions.
  • Octocom offers seamless integration with all major ecommerce platforms and existing customer support tools, allowing businesses to benefit from AI automation without changing their existing workflows.
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