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Grow with industry-focused Dynamics 365 Customer Service marketing campaigns - Microsoft AI Cloud Partner Program

Sep 19, 2023 - blogs.partner.microsoft.com
The blog post, written by Keith Overa, Senior Product Marketing Manager, Business Applications, discusses the importance of customer service and how Microsoft Dynamics 365 can help organizations provide personalized and efficient service experiences. The platform uses AI, automation, and collaboration capabilities to enhance service team productivity and customer loyalty. Microsoft has announced three new Modernize Customer Service marketing campaigns for the banking, government, and healthcare sectors, each with industry-specific content.

The post also introduces three new campaigns-in-a-box for Dynamics 365 Customer Service, tailored to the banking, government, and healthcare industries. These campaigns include resources such as customizable eBooks, infographics, and a licensed Gartner report to help companies highlight their value proposition and accelerate their time to market. The blog emphasizes the importance of building relationships and trust with customers, and encourages partners to utilize the Dynamic 365 Modernize Service Solution play and the Digital Marketing Content OnDemand (DMC) to offer personalized service experiences at every customer touchpoint.

Key takeaways:

  • Microsoft Dynamics 365 helps organizations provide personalized and fast service experiences, building customer loyalty and boosting service team productivity.
  • Microsoft has announced three new Modernize Customer Service marketing campaigns for the banking, government, and healthcare industries.
  • Microsoft Dynamics 365 Customer Service allows partners to revolutionize their service operations, providing AI-powered agent assistance and collaboration tools for more connected and personalized service engagements.
  • Partners now have access to three Dynamics 365 Customer Service campaigns-in-a-box, containing resources to highlight their value proposition and accelerate their time to market.
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