The study also identified two patterns of AI utilization: "Centaurs", who delegate tasks between themselves and AI, and "Cyborgs", who integrate their workflow with AI. Despite the benefits, the study warns that organizations must understand AI's capabilities and limitations, as the increase in errors when tasks fell outside the AI's scope highlights potential challenges.
Key takeaways:
- A recent study by Harvard University and Boston Consulting Group (BCG) found that the use of AI in the workplace can significantly increase productivity and efficiency, but also lead to an increase in errors when tasks fall outside the AI's capabilities.
- The study involved 758 consultants and found that those using AI completed tasks 12.2% faster and with a 25.1% increase in efficiency, and their output was 40% higher in quality compared to those not using AI.
- However, consultants relying on AI were 19 percentage points more likely to generate inaccurate solutions in scenarios where AI was not applied, highlighting the importance of understanding AI's capabilities and limitations.
- The study also identified two patterns of AI utilization: "Centaurs", who divided and delegated tasks between themselves and AI, and "Cyborgs", who integrated their task workflow with AI and maintained continuous interaction with the technology.