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How A Rough 2024 For Consumers Impacts Marketing

Jan 15, 2025 - forbes.com
The Forbes CMO newsletter discusses the impact of 2024 on consumer confidence, highlighting a decline in trust among women and Generation Z towards the government and brands. The Attest survey reveals financial insecurity among women and cautious spending habits, with the economy being a top concern for consumers. Brands are advised to focus on value and savings as the economic outlook for 2025 remains uncertain. The newsletter also covers the potential U.S. ban on TikTok, with creators exploring alternative platforms like Instagram and YouTube, and the rise of AI applications showcased at the Consumer Electronics Show 2025.

Additionally, the newsletter touches on legal matters, such as the FTC's action against H&R Block for misleading advertising, and the introduction of the IRS's Direct File program. In an interview with Infillion CMO Laurel Rossi, the importance of technology in achieving business outcomes and the role of AI in marketing are discussed. The newsletter concludes with insights on sponsorship revenue growth in professional sports and strategies for creators using AI for image generation.

Key takeaways:

  • Women and Generation Z have less confidence in the government, brands, and their finances, with women feeling more financially insecure than men.
  • The Supreme Court has not yet made a decision on the federal government's ban or forced sale of TikTok, leading to uncertainty about the app's future in the U.S.
  • AI applications are becoming increasingly important in marketing, with a focus on delivering measurable business outcomes and enhancing relevancy.
  • The Federal Trade Commission fined H&R Block $7 million for misleading advertising, requiring changes in their advertising strategy and product offerings.
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