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How AI is tackling jobs humans don’t have time for

Feb 24, 2024 - businessinsider.com
The article discusses how artificial intelligence (AI) is being used in the workplace, not as a replacement for human workers, but as a tool to complete tasks that would otherwise not get done. Heather Holding, who oversees risk management at fintech company Best Egg, uses AI to draft policy documents, a task that would take a human worker between eight to 30 hours. AI is also being used to tackle jobs that were previously not feasible, such as content moderation or aggregating customer reviews, and to address skills shortages in fields like tech and accounting.

AI is not expected to take over human jobs entirely due to its current limitations. However, as the technology improves, it is expected to have a broader impact on the workplace. For example, AI could be used to analyze large amounts of data and identify anomalies, a task that currently takes up to 40 hours. Despite the potential of AI, humans still excel in areas such as operating in complex environments and dealing with multiple systems. The article concludes by suggesting that humans will continue to leverage AI to improve efficiency in the workplace.

Key takeaways:

  • Artificial Intelligence (AI) can be used to handle tasks that workers may not have time for, acting more like an intern or temp than a job replacement.
  • AI tools, while still requiring some oversight, can significantly reduce the time needed for tasks such as drafting policy documents, as experienced by fintech company Best Egg.
  • AI can also be used to perform tasks that were previously not feasible or economical, such as content moderation or aggregating customer reviews.
  • AI is being seen as a potential solution to skills shortages in certain fields, with efforts being made to train workers in how to use AI to complete their jobs more efficiently.
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