The implementation of Ask AT&T has reportedly reduced software development time by 10% to 30% and saved customer-service agents several minutes per call. The company plans to expand the use cases for Ask AT&T, including training the tool to answer human resources questions and analyze complex financial materials. They are also working on new capabilities such as using real-time voice to query the tool and creating digital avatars to improve the platform's user experience.
Key takeaways:
- AT&T is expanding its AI initiatives to include generative AI and large language models, launching an internal tool called Ask AT&T to assist software developers and customer-service teams.
- Ask AT&T was developed in collaboration with Microsoft and built with OpenAI's ChatGPT, and it allows employees to query large databases using plain language.
- The tool has reportedly reduced software development time by 10% to 30% and saved customer-service agents several minutes per call.
- AT&T plans to continue expanding the use cases for Ask AT&T, including training it to answer HR questions and analyze complex financial materials, and is also working on new capabilities such as real-time voice queries and digital avatars.