AI tools are being developed to address these issues, with Prepared and Carbyne both offering live-translation features. AI-powered systems could also help reduce workloads in understaffed call centers. However, there are concerns about the use of AI in emergency situations due to its potential for mistakes and bias. Modernizing emergency tech would also require updated infrastructure, which can be costly. Despite these challenges, the future of 911 technology is expected to include AI-powered transcription services, location-data gathering, and expanded video capabilities.
Key takeaways:
- Emergency-response centers are using AI to improve services like live translation and streamline their operations, helping workers prioritize calls, avoid logistical issues, and catch crucial details.
- AI tools like Prepared Assist and Carbyne are being used to provide real-time translations and speech processing to dispatchers in high-stress situations, reducing the language barrier in 911 operations.
- There are concerns about using AI in the 911 workflow due to its susceptibility to making mistakes and reproducing bias from the data it's trained on. Modernizing emergency tech also requires updated PSAP infrastructure, which can be expensive.
- Despite the challenges, the future of 911 technology relies on systems innovating past verbal-only communication. AI-powered transcription services, location-data gathering, and expanded video capabilities could help give responders a better picture of a situation before help arrives.