The author emphasizes the need for clear security policies, governance models, and employee guidance for the responsible use of AI. He also highlights the importance of understanding the data an AI model was trained on to prevent biases in outputs and decisions. The article concludes by stating that companies that delay AI adoption will be outperformed by those who start learning how to put AI to use and take advantage of the new ways of working that this technology offers.
Key takeaways:
- AI is poised to revolutionize back-office functions, and now is the time for companies to adopt this technology and take advantage of its capabilities.
- Generative AI can drastically change how work is accomplished, shortening the time it takes to complete certain tasks and freeing up time for more innovative endeavors.
- It's important to maintain a balanced view of AI's capabilities and establish clear security policies from the outset, including how data will be stored, shared, and accessed.
- Companies should start exploring the possibilities of AI now, building a foundation that considers risk, business goals, and technology evolution to reimagine their back office of the future.