How IT Leaders Can Regain The C-Suite’s Confidence

A 2024 study by the IBM Institute for Business Value highlights a disconnect between C-level executives and IT organizations, with less than half of the surveyed executives believing their IT departments effectively deliver basic services. To regain trust and align with business goals, IT leaders must focus on initiatives that demonstrate clear ROI, streamline operations through AI, and deliver data projects that drive business value. Building strong relationships with other leaders, understanding their priorities, and aligning IT strategies with business outcomes are crucial steps for technology executives to reestablish credibility and demonstrate their strategic value.

Members of the Forbes Technology Council offer various strategies for IT leaders to regain C-suite confidence, including adopting a value-driven framework, implementing a balanced scorecard, and setting up clear service-level agreements. Emphasizing measurable impact, clear communication, and a deep understanding of business challenges can transform IT leaders from service providers to strategic partners. By prioritizing cost-effectiveness, improving core IT service reliability, and fostering innovation through gamified learning, technology executives can showcase their contributions to organizational success and rebuild trust with their C-level colleagues.

Key takeaways:

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Technology executives need to align IT initiatives with business goals and demonstrate ROI to regain C-level confidence.
Integrating AI to streamline IT services can enhance operational efficiency and address C-level concerns.
Building strong relationships and clear communication between IT and business leaders is crucial for successful data initiatives.
IT leaders should focus on clear, jargon-free communication to link IT challenges to business goals and rebuild trust.

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How IT Leaders Can Regain The C-Suite’s Confidence

Key takeaways:

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