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How Leaders Can Use AI To Create Great Workplace Experiences

Mar 08, 2024 - forbes.com
Hugo Sarrazin, the chief product and technology officer at UKG, discusses the potential of artificial intelligence (AI) in improving workforce productivity and employee experience. He suggests that AI can be used to personalize digital systems, support flexibility in meeting individual needs, and facilitate transparency in employer-employee relationships. Sarrazin emphasizes the importance of trust and transparency in the adoption of AI, citing a UKG study that showed 75% of workers would be more accepting of AI if companies were more transparent about their plans.

Sarrazin also highlights the potential of AI in offering new ways of learning and development, opening new career paths, and bolstering worker confidence. He argues that the goal of implementing new technology should not just be to improve productivity, but to support broader business outcomes and build a culture of trust. He concludes by urging organizations to embrace and apply the latest generation of AI technologies to achieve these outcomes.

Key takeaways:

  • A recent UKG study showed that 75% of workers would be more accepting and excited about AI if their companies were more transparent about their plans and if they understood the direct ways AI could improve their workflows.
  • AI can make all the moments that matter to workers, big and small, much more intuitive to execute, compelling to adopt and efficient to use.
  • AI can be used to offer personalization in digital systems, support flexibility in helping workers achieve personal needs and wants, and facilitate transparency in many ways and organizational areas.
  • The latest advancements in AI offer all workers learning and development in new ways of working digitally alongside algorithmic capabilities and potentially opening brand-new career paths for people.
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