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How Motorola Solutions is using AI to improve 911 call response times

Dec 18, 2024 - businessinsider.com
Motorola Solutions is leveraging AI to enhance 911 emergency call response times and efficiency through its Vesta NXT software. This tool consolidates data from various public-safety systems, helping call handlers quickly gather and summarize information, including caller location and medical profiles. The software also features translation and transcription capabilities, aiding communication between English and non-English speakers. By streamlining nonemergency call management, AI allows call handlers to focus more on critical emergencies, ultimately improving the human element of emergency response.

Approximately 60% of 911 call centers in the US use Motorola's call-handling software, with many transitioning to the AI-enhanced Vesta NXT system. The software has been effective in translating millions of minutes of audio monthly and reducing workloads for emergency-call handlers. Lee County, the first to implement Vesta NXT, reported that AI-generated transcripts and real-time summaries have saved time and reduced stress for call handlers. Moving forward, Motorola Solutions aims to further integrate Vesta NXT into existing workflows and address staffing needs and stress management in 911 call centers.

Key takeaways:

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  • Motorola Solutions uses AI to improve 911 emergency call response times by consolidating data on a single platform.
  • The Vesta NXT software aids 911 call handlers by gathering and summarizing information, including caller location and medical profiles.
  • AI features in Vesta NXT help manage nonemergency calls, allowing call handlers to focus on critical emergencies.
  • Motorola Solutions aims to enhance Vesta NXT by integrating it more deeply into workflows and addressing staffing needs and stress among call handlers.
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