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How The Tech Industry Can Help Professionals Overcome AI Resistance

Dec 05, 2024 - forbes.com
The article discusses the resistance to adopting artificial intelligence (AI) in the healthcare industry, despite its potential to alleviate administrative burdens and provide more reliable information. The author, Brad Porter, Global Chief Executive of Orion Health, suggests that this resistance stems from a lack of trust in new technology and a lack of understanding of AI's capabilities. He proposes that helping healthcare professionals recognize the AI they're already using and its benefits could build trust and openness towards more advanced AI applications.

Porter also emphasizes the importance of moving at the pace of user acceptability, suggesting that introducing simple AI solutions could be a more effective approach. He gives the example of a smart search function in patient record systems, which could quickly demonstrate the value of AI to clinicians. The article concludes by expressing hope that healthcare professionals will increasingly demand better technology to lighten their workloads.

Key takeaways:

  • Healthcare professionals often resist adopting AI tools due to a lack of trust in new and unknown technology, despite the potential benefits in alleviating administrative burdens and providing more reliable information.
  • AI technology can help healthcare professionals by reducing the likelihood of human error, speeding up processes, and improving patient care.
  • Building trust in AI technology can be achieved by helping people recognize the AI they're already using and demonstrating the value of new AI tools through simple, practical applications.
  • The healthcare industry is reaching a point where professionals are demanding better technology to assist in their work, indicating a potential shift from apprehension to acceptance of AI technology.
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