The company is still determining the most effective use of AI and is not ready to commit to a single model or vendor. The current version of the decorating app requires users to upload a photo of a room, after which AI can rearrange furniture and offer suggestions. Walmart does not believe AI should be confined to a single department, viewing it as a cross-functional, collaborative effort.
Key takeaways:
- Walmart is testing its "My Assistant" app with 50,000 employees, using AI to enhance shopping experiences, including AI queries within shopping searches and interior design tools.
- The company believes that by allowing all employees to experiment with AI, they will develop more innovative retail solutions than if they restricted experimentation.
- Despite the potential of AI, Walmart acknowledges its limitations, including lack of judgment and limited understanding of context, and emphasizes the importance of human creativity and innovation.
- Walmart is still in the experimental phase with AI and has not committed to a single model or vendor, demonstrating the early stage of generative technology use in retail.