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How Walmart Is Adding Generative AI To Shopping Tech

Oct 06, 2023 - mediapost.com
Walmart is testing its "My Assistant" app with 50,000 employees to develop AI-based retail solutions. The app allows users to enter specific queries in the search bar and includes a tool for interior design, using AR and photography. The company's GenAI Playground allows all associates to experiment with various generative AI models. Despite the limitations of AI, Walmart believes that the creativity and innovation of its associates will help unlock transformation.

The company is still determining the most effective use of AI and is not ready to commit to a single model or vendor. The current version of the decorating app requires users to upload a photo of a room, after which AI can rearrange furniture and offer suggestions. Walmart does not believe AI should be confined to a single department, viewing it as a cross-functional, collaborative effort.

Key takeaways:

  • Walmart is testing its "My Assistant" app with 50,000 employees, using AI to enhance shopping experiences, including AI queries within shopping searches and interior design tools.
  • The company believes that by allowing all employees to experiment with AI, they will develop more innovative retail solutions than if they restricted experimentation.
  • Despite the potential of AI, Walmart acknowledges its limitations, including lack of judgment and limited understanding of context, and emphasizes the importance of human creativity and innovation.
  • Walmart is still in the experimental phase with AI and has not committed to a single model or vendor, demonstrating the early stage of generative technology use in retail.
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