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Humane urges customers to stop using charging case, citing battery fire concerns | TechCrunch

Jun 05, 2024 - techcrunch.com
Humane, a well-funded startup, has issued a warning to customers to stop using its egg-shaped charging case due to potential fire hazards. The company launched an investigation after a single complaint from a customer about a charging issue. The investigation revealed that the batteries supplied by a vendor could pose a fire risk. The company is currently offering two free months of its $24 subscription service as consolation. Humane is reportedly looking for a new battery vendor to maintain its quality standards.

In other news, Humane is not the only company to face issues with potentially hazardous batteries. The timing of the news is less than ideal as the company's founders have reportedly been shopping the company around to potential buyers just months after launching its first product. According to the company, the Charge Case is the only product affected by this issue. Other products like the Battery Boost or Charging Pad have not been singled out by the company.

Key takeaways:

  • Humane, a well-funded startup, has issued a warning to customers to stop using its egg-shaped charging case due to potential fire hazards from the supplied batteries.
  • The company is currently offering two free months of its $24 subscription service as consolation and has not yet indicated if it will issue a full recall or refund.
  • The issue has arisen at a less than ideal time as the company's founders have reportedly been shopping the company around to potential buyers.
  • According to Humane, the only product affected by this issue is the Charge Case, with neither its Battery Boost nor Charging Pad being singled out.
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