The company has not yet confirmed whether it will offer a replacement charging case, stating that it will share more information after further investigation. It has not communicated the battery issue on its website or its X account. The company has not immediately responded to requests for comment.
Key takeaways:
- Humane is advising AI Pin owners to immediately stop using the charging case that came with the device due to potential fire safety risks associated with a third-party battery cell.
- The company has disqualified the vendor supplying the problematic battery cell and is in the process of finding a new supplier.
- The AI Pin itself, the magnetic Battery Booster, and its charging pad are not affected by this issue.
- As compensation for the inconvenience, Humane is offering two free months of its subscription service to affected customers.