The company has also seen significant turnover in its executive roles, with the director of customer experience and several software engineering leaders leaving. Humane also laid off 4% of its employees as a cost-cutting measure ahead of the AI Pin's launch. The company's leadership has been accused of ignoring warning signs about the product's issues, with early testers voicing concerns about the product's functionality. Despite this feedback, the company proceeded with the product's launch.
Key takeaways:
- Humane's AI Pin, priced at $699, has seen more returns than purchases, with only around 7,000 units still in customer hands.
- The product was met with negative reviews, with critics calling it 'the worst product' they've ever reviewed.
- Humane has raised over $200 million from notable Silicon Valley executives, but the product's sales figures are significantly lower, with more than $1 million worth of product returned.
- Once a Humane Pin is returned, the company cannot refurbish it due to a T-Mobile limitation, turning the product into e-waste.