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Humans provide necessary 'checks and balances' for AI, says Lattice CEO | TechCrunch

Jun 06, 2025 - techcrunch.com
Sarah Franklin, who leads the employee performance software company Lattice, emphasizes the importance of balance in integrating AI within companies. Speaking at SXSW London and in an interview with TechCrunch, Franklin highlighted the need to prioritize people and customers over AI, cautioning against replacing human workers entirely with AI for short-term cost savings. She stressed that trust is crucial for companies, and efficiency should not come at the expense of trust. Transparency, accountability, and responsibility are vital when implementing AI, ensuring that humans remain in control and are accountable for AI's impact.

Franklin discussed Lattice's development of an AI HR agent that provides insights and assists in meetings, while also allowing clients to create custom agents. She insists on human oversight of AI technologies, advocating for regular checks and balances. Franklin believes that companies prioritizing human connection and putting people first will succeed in the AI era. She underscores the responsibility of ensuring AI serves society, asserting that human connection is irreplaceable and will be key to a company's success.

Key takeaways:

  • Sarah Franklin emphasizes the importance of balance in integrating AI within companies, advocating for a focus on people and customers rather than solely on AI efficiency.
  • Franklin highlights the necessity of transparency, accountability, and responsibility in AI implementation, ensuring that humans remain accountable for AI's impact.
  • Lattice, led by Franklin, has developed an AI HR agent to assist employees, emphasizing human oversight and the creation of custom agents for businesses.
  • Franklin believes that companies prioritizing human connection and putting people first will succeed in the AI era, as trust and human interaction are irreplaceable.
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