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‘I can cry without feeling stigma’: meet the people turning to AI chatbots for therapy

Mar 03, 2024 - theguardian.com
The article discusses the growing use of AI chatbots as a form of therapy, focusing on the story of Christa, a 32-year-old woman who used the neural language model character.ai to create a personal "psychologist" character. The bot, which Christa named Christa 2077, provided support and reassurance during a difficult time in her life. However, the article also highlights concerns about the use of AI in therapy, including the potential for inappropriate responses, data privacy issues, and the risk of users developing unhealthy attachments to the bots.

The article also discusses the views of various experts on the use of AI in therapy. Some see potential benefits, such as the ability to provide support at any time and the possibility of reducing the administrative burden on human therapists. However, others warn that therapy with a bot could delay patients' ability to connect with real people and that bots could provide inappropriate or even dangerous advice. Despite these concerns, many users, including Christa, have found value in their interactions with AI therapists.

Key takeaways:

  • Many people are turning to AI chatbots for emotional support and therapy, with some finding it easier to open up to a non-judgmental AI than a human therapist.
  • AI chatbots can be programmed to have specific traits and are available 24/7, making them a convenient and customizable tool for mental health support.
  • However, there are concerns about the potential for unhealthy attachment to AI, the lack of human connection and experience, and issues around data privacy and regulation.
  • Despite these concerns, developers argue that AI is not intended to replace human therapists, but to assist them by reducing administrative tasks and providing additional support to patients.
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