The author notes that AI programming tools have exacerbated the problem, as users with no programming knowledge offload software engineering to AI, leading to bugs that they cannot fix themselves. The author expresses frustration at the expectation from some users for unlimited free support and the need to fix the bugs created by AI. The author concludes that they do not want to be the developer to fix these AI-created bugs.
Key takeaways:
- The author built cryptocurrency trading and data gathering tools for personal use and found that others were willing to pay for similar tools.
- As the customer base grew, the author found that the quality of support requests was poor, often due to customers not having enough programming knowledge.
- AI programming tools have exacerbated the problem, as customers without the necessary skills offload software engineering to AI, but still need a developer to fix the bugs that AI creates.
- The author expresses frustration at the expectation of providing unlimited free support, especially when customers essentially want him to build their whole app for free.