On November 28, 2023, OpenAI services, including API and ChatGPT, experienced an increase in error rates due to a change in a production database. The issue was first identified and investigated at 11:49 AM PT. A fix was implemented and monitored at 11:57 AM PT, and by 11:59 AM PT, the incident was fully resolved and normal operations resumed.
The incident lasted for approximately 10 minutes and was associated with a change to a production database. The swift identification and resolution of the issue minimized the impact on the affected services.
Key takeaways:
Some OpenAI services experienced an increased error rate due to a change in a production database on Nov 28, 2023.
The issue was identified and normal operations resumed at 11:57 AM PT.
A fix was implemented and results were being monitored.
