The rollout of the LLM suite has been met with enthusiasm, creating a "healthy competition" between teams. The bank offers training for employees to use the AI tools and is also relying on "superusers" to help with adoption. Heitsenrether said that the bank is engaging with those resistant to the technology now, as it will be harder to convert them once the technology becomes intertwined with workflows. By next year, Heitsenrether hopes to be discussing "enabling employees with their own assistant" that's specific to their jobs.
Key takeaways:
- JPMorgan has rolled out its generative AI tool, the LLM Suite, to 200,000 of its employees as part of its ongoing adoption of AI technology.
- The bank's CEO, Jamie Dimon, is a 'tremendous user' of the AI tools and is waiting for the ability to use them on his phone.
- The response to the LLM rollout has been 'enthusiastic' and has created 'healthy competition' between teams, with the wealth and asset management arm being the first division to use generative AI.
- By next year, JPMorgan hopes to enable employees with their own AI assistants that are specific to their jobs, although these systems will still require human oversight to ensure reliability in such a regulated industry.