AI plays a crucial role in modern IPM by helping organizations filter through data noise, prioritize issues, and automate responses, thus reducing alert fatigue and enabling proactive problem-solving. The article underscores the necessity for businesses to align performance monitoring strategies with business goals, ensuring that both internal and external digital components function optimally. This approach not only enhances customer experience but also supports business growth in a digital-first world. Catchpoint's vision for IPM is presented as a comprehensive solution to achieve these objectives.
Key takeaways:
- Modern applications performance is intrinsically linked with the performance of Internet and Internet-based resources, making Internet Performance Monitoring vital to meeting business and customer expectations.
- Internet Performance Monitoring (IPM) takes a more holistic approach by accounting for everything from third-party services to ISP networks, CDNs, DNS, and even cloud providers.
- AI-driven analytics help organizations cut through noise and focus on the signal, prioritize real issues, and automate response strategies, reducing alert fatigue and enabling proactive issue resolution.
- Monitoring must align with business goals, ensuring that not only are applications working as expected, but that third-party services, global internet conditions, and external integrations are all functioning optimally.