The AI assistant, available in the Klarna app, is designed to enhance the shopping and payments experience for Klarna’s 150 million consumers worldwide. It can manage tasks from multilingual customer service to managing refunds and returns, and fostering healthy financial habits. Klarna plans to add more features to the AI assistant soon. The company emphasizes the profound impact AI will have on society and encourages careful consideration and stewardship to navigate this transformation.
Key takeaways:
- Klarna has launched an AI assistant powered by OpenAI, which has been live globally for a month and has already had 2.3 million conversations, doing the work equivalent of 700 full-time agents.
- The AI assistant has led to a 25% drop in repeat inquiries, reduced errand resolution time from 11 minutes to less than 2 minutes, and is estimated to drive a $40 million USD profit improvement to Klarna in 2024.
- The AI assistant is available in 23 markets, 24/7, communicates in over 35 languages, and has improved communication with local immigrant and expat communities across all markets.
- The assistant is designed to enhance the shopping and payments experience for Klarna’s 150 million consumers worldwide, managing tasks from multilingual customer service to managing refunds and returns, and fostering healthy financial habits.