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Klarna is freezing hiring and turning to AI tools such as ChatGPT to pick up the slack

Dec 04, 2023 - businessinsider.com
Klarna CEO Sebastian Siemiatkowski has announced a partial hiring freeze at the Swedish fintech company, with only the engineering department exempt. The decision is attributed to the potential productivity gains from AI-powered tools like ChatGPT. Siemiatkowski sees AI as a threat to many jobs and predicts a downsizing of the company through natural attrition, with AI taking over the roles of departing staff.

The company, which laid off around 10% of its staff last May, is not alone in its adoption of AI tools. Other firms, including AT&T, have developed their own AI tools to boost productivity and potentially reduce headcount. The rise of AI has sparked concerns among workers, particularly freelancers, who fear losing work to these advanced technologies.

Key takeaways:

  • Klarna CEO Sebastian Siemiatkowski has announced a partial hiring freeze at the company, with new hires only being made in the engineering department.
  • The decision is due to the potential productivity gains from AI-powered tools like ChatGPT, which Siemiatkowski sees as a threat to jobs across the economy.
  • Siemiatkowski does not plan to lay off workers, but expects the company to shrink over time due to natural attrition, with AI taking over the roles of lost staff.
  • Concerns are growing among workers about the potential job losses due to the widespread adoption of AI productivity tools, with freelancers already reporting lost work to tools like ChatGPT.
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