The AI also assists in prioritizing product updates and features based on user needs, leading to a product that better serves its audience. It analyzes topics to reveal key insights, providing decision-makers with a holistic understanding of user needs and an objective record of issue and feature requests. Elapse AI automates support and aids in making effective product decisions by systematically solving, managing, processing, and learning from support tickets.
Key takeaways:
- Elapse AI is a chatbot that learns about your company and can handle a significant portion of customer support queries, increasing in efficiency over time.
- The system allows for consistent customer support and helps to understand what users truly want, based on their feedback and queries.
- Elapse AI can forward unknown queries to your team and learn from their responses, enhancing the company's knowledge base and preventing repeated queries.
- By analyzing feedback and topics over time, Elapse AI provides key insights into user needs and helps prioritize product updates and features.