However, the article emphasizes that AI alone cannot fix knowledge management issues. Organizations need to develop tactics and processes for using AI tools effectively. Leaders must foster an understanding of AI across the organization and demonstrate that knowledge management is a key priority.
Key takeaways:
- Generative AI has the potential to revolutionize knowledge management by creating and applying knowledge, storing and retrieving knowledge, and distributing knowledge across an organization.
- Generative AI tools can help organizations extract knowledge from large datasets and record it for future use, and can also enhance knowledge retrieval by enabling a conversation between workers and the company’s knowledge.
- Generative AI can help break down barriers to knowledge sharing within organizations, especially large or distributed ones, by bringing together people who are working on similar problems in different locations.
- While AI has the potential to transform knowledge management, it cannot do so alone. Organizations need to develop tactics and processes for using AI tools effectively, and leaders need to foster an understanding of AI across the organization.