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Leaders In Banking: AI Will Unlock You, Not Replace You

Dec 01, 2023 - forbes.com
The article discusses the potential of AI in augmenting human capabilities rather than replacing them, particularly in the field of customer service and financial services. The author, Ahon Sarkar, General Manager of Helix by Q2, argues that AI can expedite customer service experiences, cut down on time and costs, and scale personalization. He provides examples of how AI can streamline processes, such as resolving credit card issues or documenting internal jobs, and how it can personalize financial advice for customers.

Sarkar also highlights the potential of AI in democratizing financial education and planning. He suggests that AI-powered banking apps could provide personalized guidance and advice based on individual financial data. He concludes by stating that while AI will significantly impact our lives and work, it will act as a force multiplier for humans, and the need for humans will still persist.

Key takeaways:

  • AI is being used to augment rather than replace people, enabling humans to focus on areas where they add the most value.
  • AI can expedite customer service experiences and cut down on time and costs, systematizing lower-value tasks.
  • AI can scale personalization, providing individualized service and financial advice to bank customers.
  • The future of financial education could be AI-supported banking apps providing information and advice in the moment, acting as a force multiplier for humans.
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