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Learn How A Multinational Manufacturer Uses AI To Help Its Customers

Nov 18, 2024 - forbes.com
Kaeser Kompressoren, a leading manufacturer of compressed air solutions, has significantly improved its data quality and business processes through the use of artificial intelligence (AI). The company, which operates in over 140 countries, has integrated AI into its data strategy, automating over 80% of its data maintenance tasks and achieving significant productivity gains. It has also developed AI use cases that benefit the end customer, such as a visual spare parts search and an intelligent product recommendation application.

The company's digitization efforts were initially hampered by system complexity and data volume, but with the help of SAP, they were able to develop a data strategy roadmap. The proportion of SAP Business AI in Kaeser's data project rose from less than 10% in the first year to over 30% in the third. Today, the team is 100% focused on SAP Business AI and has developed 12 specific use cases targeted at adding value for customers. Kaeser has also developed a prototype application with the NVIDIA Omniverse platform for visualizing the intelligent product recommendation process.

Key takeaways:

  • Kaeser Kompressoren has integrated artificial intelligence (AI) into its data strategy, resulting in significant improvements in data quality and business process optimization.
  • The company has developed AI use cases such as Predicting Inactive Suppliers and Visual Spare Parts Search, which have automated data maintenance tasks and improved service efficiency.
  • The SAP Intelligent Product Recommendation application, an AI use case, helps sales employees analyze customer requirements and provide accurate product recommendations.
  • Successful implementation of AI technologies requires not just technical expertise, but also employee training, ethical considerations, and management buy-in.
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