Flick also provides best practices for implementing AI, including understanding your objectives, choosing the right partner, testing new solutions, and being adaptable to evolving technology. He emphasizes the importance of a slow and steady approach, starting with one area of the business at a time. Despite AI's advancements, Flick asserts that it will never replace the human touch but will play a significant role in shaping the future of franchising.
Key takeaways:
- AI technology can be used in franchising for development, customer engagement through chatbots, personalized marketing, and training.
- Implementing AI requires careful planning and a slow and steady approach, focusing on one area of the business at a time.
- Before starting an AI initiative, it's important to understand the goals and objectives, choose the right partner, test new solutions, and be adaptable to evolving technology.
- AI can enhance training programs in franchising, providing flexibility and saving time for the corporate team.