Waymo eventually resolved the issue, allowing Johns to catch his flight, and assured that the software glitch had been fixed. Johns, who is also a CES Innovations Awards judge, criticized the lack of human connection in digital services and stated he would refrain from using Waymo until improvements are made. Despite the incident's publicity, he has yet to receive follow-up communication from Waymo. The company did not charge him for the disrupted ride.
Key takeaways:
- A man experienced a malfunction with a Waymo autonomous vehicle that drove in circles, preventing him from exiting the car.
- The incident was filmed and went viral, raising concerns about the lack of empathy and human connection in tech support.
- Waymo resolved the software glitch and did not charge the man for the ride, but he remains skeptical about using the service again.
- The man, a tech industry worker and CES Innovations Awards judge, is still waiting for Waymo to address his concerns directly.